SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very thick fabric, suitable for Ng corporate. And so everything corresponds to the photo, the quality is good. It did not come quickly, but in time laid down.
My parameters 83/65/95 size s came up perfectly
Cool dress, very effective! Put on the Corporation
Top quality beautiful וטוב
Looks cool. Looks like in the picture. Pulling fabric. Thank you very much!
Excellent dress, quality is good, size m at 46 village is excellent, thank you!
It's beautiful the V is tid left is pectacular Mido 170cm I ordered it size L and it's perfect thanks
Super dress on my M ordered M and the village is perfect!
Dress Super! !! Recommend
The dress looks way more expensive, and is absolutely perfect! The size fits perfectly as well, is just a bit long for me, but I am very small. Definitely recommend.
The dress village is perfect, the only shoulder is large, but it can be sewn, not a problem, and so everything is perfect. Before fitting showed the dress tailor, so she praised it, everything is done clearly, everything is qualitative, and especially for such a price (cheap). The dress arrived quickly!) and yes, this dress is the second of this kind)) the first ordered white, and now the colors of Marsala (girlfriend). I advise everyone!) thanks to the store!)
The dress is really spectacular, but the top for me is great (og 86 cm), the shoulder with the flounce is also great, although my height is not small (174), but for this dress it is necessary to grow even more, for girls below 170 do not advise at all, and so the dress is cool
Beautiful dress. I am 5 foot 5 inches, 52 kilos with 32D cup size and a small fit great. It is a bit big on the top but with a bra it’s perfect! This dress is worth it!
The. Best store and fast delivery
At og 85, OT 72, OB 94, just, in the chest there is a stock, in the waist and hips almost no. I remade the sleeve, it was lying strangely, I came slightly differently and took it in the center of the chest, then the part where there is no straps denser and became quite like in the photo. A lot of threads are not framed. In general, the dress is cool, it requires an hour for refinement.
Cool dress, solid fabric
Dress Super! On the Russian 48 size, perfectly fit the size L
Great dress! Approached L on the size 46-48. Quality is good!
The dress is very beautiful, well-sewn, the material is dense, more for winter is suitable. Parameters my 96-80-110, took L, the village is perfect. In the kit there is one transparent strap, which is very handy. Without it, the left side does not hold well. It came within two weeks in Ulyanovsk.
I ordered a dress for my wife. As written, the fabric of the dress is very dense, the size of the XL is too big in the chest, but on the hips of the norms. I want to say, the store is excellent, at our request sent immediately, ordered 11.11, came 28.11!!! Thank you very much!
Thank you very much) came earlier) right on my birthday) excellent quality) thank you
A beautiful dress, but there are puffs. And since in the picture. Fast shipping and excellent shipping, good packing
The dress is spectacular. Looks great. On the parameters 90 × 60 × 95 XS is ideal. Seller thanks for the goods and timely shipment. I recommend.
Idealna cloth. Продавець not відповідав спочатку, але потім постійно підписував і зкидував відслідковування. Thou shalt thou shalt come to the cloth 2 days after the party of the evening, so thou shalt not be in the house. Zamovila 24.10 otrimala 26.11
Great, does not hold side without strap