SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring looks like jewelry, but also the price of a penny. Very good looking. Recommend
The ring is very beautiful, massive with a wide tire. Quality black enamel, but unfortunately it was not enough for me. I'm wearing size 19 when I read that one size, I thought it was changeable, but unfortunately it turned out to be wrong. I have no complaints about the seller, as I myself showed inattention. The delivery is fast, I recommend the seller.
Jewelry. "Black Stone" is paint, or enamel or something similar. Please choose the size carefully! The size is not universal. My opinion looks like cheap jewelry. Packed well. Without damage. Delivery 2 weeks ahead of schedule.
This is a very beautiful fashion ring. it looks just as it is in the picture. The only thing I order a bigger size but I love it and I will still wear it for my friend party. I recommend you getting it.
The ring looks gorgeous of course! Catchy and extraordinary! The only size is big, about 19 goes
The ring is beautiful, but the ring has scuff paint
A spectacular ring, but not on thin fingers. It dangles slightly on me, falls off during gestures. I wear a silicone hair band under the ring, then it holds up perfectly. The product is generally satisfied
The ring is very beautiful, but it is only on my thumb
The ring is beautiful. but I was waiting in gold, and it came in silver. upset. But here it is my fault that I did not carefully consider the goods when ordering. Be careful and then there will be less negative feedback. And I will definitely wear the ring.
Very nice ring, arrival before the scheduled date. I recommend.
The ring is majestic without too much, the garb of visomanias is stylish. Uncle.
The ring looks bright on the hand. Size 18 is very pleased that I thought at least 18 as they wrote in the reviews. Delivery 25 days.
Great Ring! Size 18. Who knows how to wear such things, he will appreciate. The seller is good.
It's all very good, I like everything, everything fits. Recommend
Came quickly. Month somewhere. Not regulated. At 18,5-19 the size is approximately. Light, spectacular. I recommend it.
I liked it. Looks expensive and rich. Can be purchased
Fast delivery. Ordered 5.11 came 24.11. There were no scratches and dents, it was just packed in a zip bag. For the price-great. I advise.