SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!
Superbe la robe. Taille s
Платье прекрасно! Плотная ткань, идеальный пошив. Мой рост 1.60 - до пола. Лямки регулируются. Двойная ткань на груди. Я в восторге! Спасибо! Оплатила 29 марта - получила 10 апреля.
Canonissimeeeeeeeeeeeeeeeeeeeeeeeeee les filles foncezzzzzzzzz
The dress it’s pretty, the delivery was fast, I ordered the 29 March and it’s come 9 April , true to the image, when I wear it , it’s slightly torn but it’s okey , I didn’t talk to the store,
Чудесное платье !!) очень красивое , сшито хорошо. Комфортное !
Очень хотела данное платье, но при отслеживании оказалась, что посылка отменена. Написала продавцу, он ответил, что посылка доставляется, может быть не понял меня. В приложении, в службе поддержки сказали, что посылка уже не будет доставлена. Я открыла спор и мне вернули полную сумму. Почему так произошло не понимаю, немного обидно.
Perfecto , no transparenta
mooi
Magnifique
La robe est superbe ! Je ne m'attendais vraiment pas à ça par rapport au prix. Mais je suis vraiment très contente. La couleur ne convient finalement pas pour l'événement pour laquelle je l'avais prévue, mais elle est identique à la photo. Je suis tellement contente que je vais recommander une autre, dans une autre couleur au même vendeur ! Pour info : je fais 1m72, taille 42 (taille française)
Absolutely beautiful and very long more like a gown I got a size medium should had took a small but it’s very beautiful like a shimmer satin white
Заказываю у этого продавца уже второе платье. Качество хорошее. Рекомендую!
платье супер, идёт в размер, спасибо!
it okay
I love this dress, was afraid that M would be too tight on my hips but it’s fine and I have 103cm around and in waist 69cm. Also I am 173cm height, and as for long dress it’s little but shorter for me but I don’t mind it. The material is very good for this price, very firm and not transparent, also it doesn’t wrinkle that easy. It’s thicker because contains cotton polyester and elastin. The golden color looks very fancy and rich
stunning .beautiful looking so expensive. store was so helpful.
Потрясающей красоты платье. На размер 42-44 заказала М. Доставка очень быстрая до Кемерово 14 дней трек отслеживался. Посылка шла через толмачево.
so beautiful thank you perfect
Оно великолепно
Wie beschrieben danke
Платье великолепное! Цвет просто что то невероятное!!
excellent magnifique
Прелесть! Спасибо! Все прекрасно!
Great supplier and very accommodating when I explained how important was for dress to arrive on time. And the dress was gorgeous. Big thanks and well done! highly recommended!