SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très belle robe exactement comme sur la photo, très satisfaite.
It was so pretty :,) I love wearing this dress all the time
It’s too small for me in the chest area :( I recommend getting a bigger size if you have bigger boobs than B. It’s beautiful though.
Love it, delivery is fast too
Платье очень красивое, приятное к телу, пришло быстро, рекомендую!
güzel
Красивое, но разрез не такой высокий и большое в талии. Придётся немного переделать
Домашний халат. Только для плоской жопы, подьюбник не прикрывает срамоту)
estoy súper contenta ha llegado en 6 días y la calidad es muy buena, es una tela muy suave 10 de 10
Платье прекрасное Немного маловато в груди но не страшно
Платье просто отличное, приятное к телу, всем советую!
I have a 38b chest and I got a small so it fits comfortably!! Really pretty
мне все понравилось, материал приятный, но немного просвечивает.в целом я довольна данным товаром
Платье хорошего качества , дочке понравилось. Заказывал S соответствует 42 размеру.
пришло быстро, приятная к телу ткань, в целом выглядит как на фото. Качество хорошее, нитки не торчат
До Пермского края шло 25 дней, брал дочке, ей очень понравилось, по размеру подошло.
Tamamen aynı çok güzel ve yırtmacı çok derin değil. çok kısa sürede geldi 2haftada geldi
Es bellísimo!!!! la tela es de muy buena calidad, un poco rígida, el color se ve muy blanco, super bonito, suave y las tallas vienen bastante exactas. Realmente es hermoso
Платье хорошее, как на фото
платье очень красивое и приятное к телу...но проблема в том, что размер уже не мой . в связи с беременностью вес набрался ,живот увеличился.Значит буду хранить на потом )
I was able to do a good shopping. Thank you.
Платье очень понравилось! Пришло в Питер за 8(!!!!) дней! Это рекорд) Брала размер XL на рост 177 и ОБ 92. Оказалось немного великовато в груди и талии. Но L скорее всего не сел бы в плечах. Так что считаю, что все супер. Брала на вечеринку, но думаю буду носить и летом с корсетом!)
Платье ОЧЕНЬ красивое, смотрится очень нежно и дорого, за такие деньги качество просто отличное, приятный материал, аккуратный пошив, придраться не к чему На параметры рост 163, 84-58-88 размер S сел идеально
the dress was perfect and I loved it, a little small but I dont mind. I'm also kinda short so I'm 4'9 and it reaches my ankles lol but with heels I should be okay
Оно прекрасно!! Размер брала M ( 86/64/87) inst: lizixsty