SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très très satisfaite
I'm usually a size small, but I ordered a medium since people said that the size small's skirt is really short. The medium fit perfectly, and the material isn't extremely transparent (just wear nude/black undergarments!) Also, beware, the skirt WILL ride up as you're walking, but I definitely recommend this set. WARNING: It did take OVER 2 MONTHS to be delivered!!!
Love the material very quick delivery, fits nice I got a large, defoo recommend
Fits good as usual make sure you get your exact size
il tombe parfaitement !! très bonne qualité !! au top
Very nice !
Hello , me kedo ,?espertacular se los agradezco muchas gracias
Fit perfectly exactly as seen on the picture and good quality no loose threads.
It’s really soft, I like the arm split, the skirt fits nice. It has a nice elasticated waist band. I’m a size UK 6 and I got a small. I got both black and white and I’m in love honestly. I ordered it on the 19th of June and received it on the 1st july.
Just as pictured fits tight but I like my things snug fit
Vêtements d’une excellente qualité qui est largement comparable aux autres sites tels que PLT ou Boohoo !
Костюм хороший, но не оторочен низ юбки и кофты, надеюсь не распустится. Юбка конечно очень просвечивает. На мой рост 174 взяла s.
Just came this morning absolutely love. Thought it would take a while to get here due to the pandemic but arrived pretty fast (ordered on 13 June I think)
I didnt take any pictures but if you want to what it looks like Follow me on Instagram: Panamaniandoll__ & on Youtube: LifeAs BrittanyNichole
Seller gaved me refund cause of corona 20 days ago. But The package just arrived and I am very very happy with the product. Will order a white one too! Order girls, will not regret. Very hot item
Reçu je suis satisfaite juste la jupe est trop courte