SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It’s a beautiful dress. Exactly as describe. Material is great! Shipping was pretty fast. Thank you also for the gift. I would definitely purchase from them again.
Cute dress. On the parameters: 88-68-91 and height 172 cm. I took L. Length on the edge, everything else is large. But the sleeves are full! Detailed review look in the blog: missisgro
Bold purchase! Very nice looks, perfect for any event. Due to its rich color, you definitely will not be ignored. This store met for the first time, and I will definitely go to them again. Very quickly answer all questions, fast shipping and shipping. And very affordable prices! The dress goes in a single, but very saturated red color. Size for height 155 from 65 OG 89 from 89 I took the size S. sits very well. The only thing I'm used to in the length of the MIDI and love it, so this dress seems to me short. The fabric stretches perfectly, pleasant to the skin. Has no foreign smell. The cutout is deep, but with the help of a pin you can adjust this moment.
Focusing on the size table and its parameters, as well as the personal recommendation of the store, I ordered the size L. my parameters: 89-67-93 cm, height 168 cm, weight 54 kg. The dress fully justifies its price: the quality is very good! The material is very interesting: dense, elastic, with satin shine. Closure: Concealed zipper (on the back). In the shoulders are sewn rigid mesh shoulder pads. The dress has a lining, but only in front. The dress is perfectly washed in the washing machine, easily ironed by a manual steamer. The dress came great! I was worried that there would be little dress, but it turned out to be the opposite-there is a small stock. The dress tried on with a seamless bodice, but even its contours are noticeable under the fabric. In the hips, the dress sat tight. Sleeves have a full length. In combination with raised shoulders-perfectly complement the dress. Last item: dress length. As expected, the dress has a mini length. Great dress! Take a larger size.
The dress is exactly like the store's photo. The fabric stretches. On the parameters 88-62-96 and height 170 cm ordered the size M. The dress village is perfect. The length of my height in front is only, the back is excellent. Measurements: shoulders 35, waist 64, hips 88, front length 76, back 86. On the chest smell, took a pin from the wrong side, you can sew, you can leave it if you put on a bodice with a low décolleté line. The dress really liked it! Stitched neatly, no extraneous odors or other problems. About my purchases I write in the Telegram znakomkastore-join
very beautiful dress.
Beautiful! S at 83/62/86
To Moscow 2 weeks. I was wrong with the size. The store advised L, in extreme case M. But it turned out that it was necessary to take my size S. the fabric stretches well. With an increase of 164,5 cm length as in the photo. Stitched well. After I straighten the dress I will send a photo. I will suture the sleeves at the shoulder because of the drapery it is possible to do it on the hands + it may be necessary to make darts on the back. My parameters are 84 (72 v)-66-93. Dress recommend.
great quality and good customer service... I will be buying more soon
Beautiful