SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошее платье на 42 размер брала
Literally came in than less than two weeks and this dress might be one of the best things I’ve ever bought ok AliExpress!! The quality is also good and, it fits me perfect. For reference I’m 165cm or 5,4 inch and I’m about 57kg.
it arrived quicker than i though, the product is really good!!!!!!!!!!!!!!!!!!!!!!!! i love it sm! I'm a petite girl with 160 cm hight & 42 kgs & small fits great! the length is short but not too short! it's perfect!
es hermoso! pero me quedó pequeño y es muy ajustado :( tomen bien las medidas, sobre todo las que tienen pechos grandes y abdomen abultado
이쁜데 되게 타이트해요 길이감은 라지가 적당한듯 배송은 2주? 걸렸어요 금방옴
parfaite
GORGEOUS
la calidad de la tela y vestido son muy buenas
Платье отличное, единственный минус - слишком тугие резинки в рукавах, но это не критично.
My order arrived vary fast in 1 month, the store sent is fast too, it is exactly like the image, my measurementes are 1,60 in height, weight 50 kilos, hoerver, in you have the measurementes close to mine I recommend that you order at size L or even XL because the dress is extremely tight and short believe me, but what is more tight in it is mainly the sleeves, I confesse I was little disappointed because the puff sleeves are the differential of the dress model and they were so stretched and the elastic so tight that the sleeves are not as puffed as they should be that the sleeves are very umcomfortable because they are so tight, I still highly recommend the dress
Muy bonito, buena calidad.
p short and the dress rises up bc it fits a little weirdly but it rises in a cute way!! super cute def get it
il vestitino è bellissimo, ho ordinato una taglia L ma è arrivata una taglia M, che non entra nemmeno ad una bambina, le dimensioni sono piccolissime.
Excelente
Minha filha amou! Muito lindo, ficou igual a foto
exactly as described...I Love Love Love this dress...happy customer right here..thank you
so pretty