SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BEAUTYYYYY I loved it.
Супер. Пришло за 1.5 недели в Ростов-на-Дону
хорошо. но на параметры 80:67:100 велико
Оно шикарное, как на фото
чудесное платье! прибыло недели за 2.5 думала что рукава будут чуть длиннее
По размеру подошло) даже на мой рост 179см и руки 60см, выглядит отлично) ог 89, от 74, об 104см с продавцом не общались, поняла что нужно брать максимумальный. Обладательницам груди 3го и больше размера вообще забудь об этом платье( мой 2й на бюст без пуш апа норм сел.
Я наверное первый мужчина кто это заказал))) я фотограф и для фотосессии своих моделей заказ L она по сути универсально. Качество огонь вид супер. Доставка 2 недели
The dress is BEAUTIFUL, it shipped as soon as I ordered it, I’m 5’3 and around 50kg and S fits perfectly. It’s a tiny bit sheer but i guess as long as you don’t wear black underwear you should be fine.
Платье размера s село идеально. Только платье просвечивает
прелестное платье, правда, просвечивает немного, а в остальном всё чудесно!
Cute outfit. It’s quite too long for me
It's same as described, quality better than expected.
АОАООА оно просто великолепно, размер подошёл идеально, качество супер крутое! Очень красиво, на самом деле
Very pretty I really like it.
it's just amezing
이뻐용 잘입을게요
This dress is prettier than the picture and the packaging is So adorable! Please invest in this dress, thanks! I will be ordering more stuff from the store!
Очень красивое платье, спасибо!
это просто идеально, серьезно
очень классное платье, на рост 157 до щиколотки, платье легкое, думаю в краснодаре летом будет нормально
Хорошее качество, синтетика, но мягкая и не электризуется. Размер четко по таблице, лучше брать на 1 больше, если необходима свобода облегания. Выглядит четко так же, как на картинке. Срок отправки заказа продлевался один раз, но в целом пришло быстро.
платье чудесное! сидит отлично, качество и крой также хорошие. мама сказала поберечь его до свадьбы ахах спасибо
Платье просто сказочное, твань приятная, сидит оболденно, всем советую к покупке^^
платье просто супер! на рост 174 и 89/52/73 размер сел почти идеально. немного свободно в груди, но с бюстгальтером будет отлично. материал легкий, приятный телу и не грубый. дошёл меньше, чем за месяц, быстро. inst: dr.alissombowie
В шоке от того, как быстро получила посылку. Все как на фото. Очень довольна.