SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful the dress nothing to say super sympatico the store and worried plus it takes 20 days to arrive to chile! With a little gift, 100% recommended I asked for a size s which my measurements 92-72-101 and size s I get exelated I measure 167 cm
THE dress and beautiful and very well made, take 1 month to arrive in Brazil
Gorgeous dress! At OG 90 cm, from 72 cm, about 96 cm and height 160 is ideal size s.
Fast delivery, the dress is so beautiful, just wow!) quality at the height, very like it is beautiful!) also put a gift, very nice, thanks to the store!)
Very beautiful and elegant dress! Sits perfectly, the quality is super, no protruding thread. Openwork tight, dress on lining, snow-white, does not shed. Delivery to Ukraine about a month. Very satisfied with the order! I recommend the store and the store!
Very nice, I recommend
Absolutely beautiful, good quality, thanks for the gift
Delivery to St. Petersburg-12 days. Track tracked. Packing is a transparent package. On the parameters 93-72-97 and the height of 169 the size of M was great. In the photo it is not very noticeable, but the dress village is free. The size of smaller villages would be better. In general, I liked the style. The quality of the fabric is economical, but for such money it justifies itself. Lace is beautiful. Shovchiki neat. The material does not shine through, almost does not crumple. Lightning is made in gold color. At first it was fastened with effort, I rubbed it with a candle, as I was advised and Voila is now fastened without problems. The dress has a lining. Color White without yellow hue. Lace straps perfectly complement the image. This model is perfect for tall girls.
I love this dress
Hello, thank you very much, this dress is very beautiful, it fits perfectly well, the quality is very good, it corresponds to the description and size perfectly well. Thank you very much