SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
заказ пришёл. всё подошло, лишь для моего роста было длинное, чуть-перешили и вс получилось)
Is an amazing dress. Communication could have been better. But over all, very happy.
bello, buenas terminaciones, tela gruesa con forro. Entrega rápida, demoró 15 días en llegar a Chile.
This dress is INCREDIBLE!!!!!! I wasn't expecting the level of detail and top quality for such a good price. I wad blown away when I tried it! The fabric is pretty heavy and I'm so happy about this because I am always cold. The colour is a very pretty burnt gold/ochra with golden thread, it's very sparkly and elegant. There is an underskirt of a darker shade, the skirt has a reinforced rim so it sways prettily when walking, the top has ribs like a corset to accentuate the silhouette and the shoulder straps are adjustable. I kept the best part for last: THIS DRESS HAS POCKETS!!!!!! I never had a dress with pockets before and it is life changing, honestly. I really recommend buying it and I thank the store for this amazing product. I choose fast delivery so it went through customs and I had to pay an import tax, but nothing too bad.
es más gris que azul a mi parecer, es muy tornasol pero está ok, la tela es bonita y llegó a tiempo, las medidas son correctas, llegó en una bolsa y sin daños por el precio está excelente, los destellos son rosas fiucsa y azul rey
really happy with it. my measurements are 60cm waist, 91cm hips, 75 bust, and i got size 2. the dress is a bit big but i already expected that as i knew i was smaller than the dimensions listed, am holding the back tight w/ my hands in the photos. will be altering but it’s not a big deal. the pink is actually more pink in person but the camera can’t seem to catch it, making it look more nude or champagne, and it has pockets !! dress doesn’t look cheap at all and is of very nice material
Это просто восхитительное платье! Очень красиво, аккуратно блистит. На ОТ 67 взяла 4, и село так, как будто на меня сшито, размерной сетке соответствует. Отличный продавец, ответил на все мои вопросы и исполнил мою просьбу. Очень советую этого продавца и это платье
esattamente come foto
I love it! I weigh 60kg. took a size 6, perfect on waist 69cm. a tiny big on bust 86cm. my height is 1.58cm and it's long, I am without shoes in the pictures. hips are free. super fast shipping and love the pockets! the dress is lined. beautiful iridescent color. thanks!
absolutely generous. better as on picture