SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Отличное платье,я заказала размер М,оказался в пору только не много широк в талии.Доставка стандартная,нет неприятного запаха и торчащих ниток.Я довольна
i usually am in between a small and a medium, but the small fit a little bigger than expected. the material is super soft and silky, and a little stretchy. the zipper is easy to pull, and the stitching is neat and there are no strings hanging out. MY measurements : 6’1” 160 lbs bust 33” waist 28” hip 40” inseam 34” SIZE ORDERED: Small
Хорошее платьице, за свою цену, заказывала 11.11.21 , пришло 30.11.21 ранее заявленного срока.Продавец сразу отправил товар..Брала по размерной сетке, ношу российский S и заказала S подошло идеально.Село по фигуре,понравилось, что есть сзади молния,лямки регулируются,длина до колена при моем росте 158.Подчеркивает фигуру.Ткань синтетика, но приятная к телу.Брала розовое,но думала будет поярче,вообщем бледненькое оно.Магазин рекомендую.
Très satisfaite
Parfait merci
Очень красивое платье. На рост 157. Параметры 83-65-92 xs сел хорошо, но в груди тяжело застегивается. Стоит брать)
Beautiful. Would buy again. I’m US size small or 6-8. Fits well. Highly recommend.
very cute dress, good material, nice cut. looks expensive. go get it.
Dress it nice. I like it! Came quite quickly.
100% recommended, literally the favourite item in my wardrobe rn just cause of how fast and pretty it is /came?
100% recommended, literally the favourite item in my wardrobe rn just cause of how fast and pretty it is /came?
Красиво платье) конечно эта модель лучше подойдёт для девушек с большое грудью и попой) я худая, Талия 58см, и в талии велико, поэтому сидит на мне не очень) качество платья желает оставлять лучшего, сшито не очень красиво, а на картинке смотрится огонь!
La robe est juste incroyable, niveau qualité, on est à l’aise dedans je l’ai gardé toute la soirée sans problème alors que de base ce genre de robe m’étouffe mais là pas du tout 10/10
awesome quality, very very nice item! thanks a lot?
Fits really nicely. I love it!
На бёдра 90 огромное и на талию 64 тоже. Думала маломерка, но европейский размер
Harika
Loved it
Great store!! Very responsive, good communication, pleasure to deal with, quality product. Highly recommended. Seller is really friendly and replied very quickly; thank you for everything. I would definitely recommend this store and seller to other.
Super cute! Shipped really fast to aus
Платье шикарное! Заказывала на свадьбу друзей и собрала кучу комплиментов! В нем действительно косточки, как в корсете, но сзади просто молния. Иногда чашки уползали с груди, приходилось поправлять, но это из-за того, что было немного свободно. Брала XS, хотя продавец советовал S. Очень комфортное, хорошая длина, в юбке подклад. Гладится легко, но нужно аккуратно. Стирала в машинке, все хорошо, но лучше так не рисковать, думаю) выглядит очень эффектно! Немного странная ткань на груди, с ней нужно подружиться) я довольна, спасибо!
robe magnifique trés belles finitions , tissus stretch ,je valide
Платье красивое и хорошо сидит, но стоит капле воды попасть на него- остается пятно, которое можно вывести только с помощью полноценной стирки. Разводы остаются и при высушивании. Единственный вариант- повесить его на плечики и дать высохнуть самостоятельно, только тогда оно принимает первоначальный вид.
The corset itself is very beautiful, corresponds to the description.
Платье топ! Идеальное качество!пришло за 1 неделю! Я в шоке