SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
MUITO BONITO
Sweet, pretty, adult and wearable in the heat...
great quality and surprised at how early it arrived
Excellent condition and quality of the entire necklace.
Looks good, the pears seems to be plastic but hope not
beautifull I loved
Очень понравилось украшение, всё соответствует описанию , всем рекомендую, спасибо продавцу!
Es bonito, pero el cierre viene un poco torcido. No es de buena calidad.
Замечательное украшение с жемчугом. Очень красиво смотрится. Изготовление просто супер. Мне очень нравится.
Nice for the price
Все как в описанию. Выглядит очень красиво. Спасибо.
Колье отличного качества! Благодарю продавца за очень-очень качественный товар! Колье с искусственных жемчужин и цепочка тройная тоненькая, с подвеской из трех демчужин! Подвеска суперская большая! Мне очень понравилось колье, легкое, цена соответствует! Буду заказывать еще обязательно!!! Быстрая доставка и хорошо упаковано! Без повреждений, качество радует! 26 жемчужин - бусин, подвеска из 3 жемчужин на цепочках, замочек круглый очень красивый!! Все отлично!
Excelente calidad, igual a la descripción y a la imagen. Llegó antes del tiempo establecido, bien empacado
Хорошее колье оптимальной длины. Застежка в виде кольца. Жемчуг пластиковый. До СПб дошло за месяц. Надеюсь не потемнеет быстро
come in descrizione! ottimo rapporto qualità-prezzo. il venditore è molto gentile e mi ha regalato tre cose. grazie!
Очень красивая бижутерия. В подарок положили сережки. Доставка почтой быстрая, но на таможне они лежали недели 2. Купила за 151 руб.
Conforme à la description et livraison rapide, beau collier avec de vraies perles d’eau douce.
сама цепочка прикольная, но она коротенькая и как бы сложно немножко открывается поэтому без помощи друга как говорится не обойтись в подарок положили очень миленький браслетик на резинке забрала посылку в почтовом ящике заказ почти не отслеживался продавцу спасибо
Красиво. Удачная имитация барочного жемчуга. Очень лёгкое. Немного неудобный карабин. При расстегвании можно потерять подвесные элементы или снять при необходимости.
Отличное ожерелье смотрится дорого и красиво, лучше чем на фото
Доставка быстрая 17 дней, цепочка понравилась, к сожалению была разорвана. Надеюсь получится починить.
своих денег стоит! симпатичное! ещё и подарок положили клипсу на ухо
Красивое ожерелье для изящной девушки. Приехало вовремя и отлично упакованным, продавца рекомендую.
trop mignon je suis très contente pour cette article merci beaucoup cher vendeur et je vous remercie pour votre cadeau
В магазине цепочка представлена в 12 вариантах. Я выбрала 1. Тип металла: цинковый сплав ; Тип цепочки: Цепочка звеньевая ; Тип жемчуга: Имитация жемчуга Милая цепочка с маленькими жемчужинами , застёжка исправно работает. Качество хорошое. Своих денег стоит. Рекомендую!!! Покупке я рада!!! Отличный отзывчивый продавец!!! Смело #рекомендую вам этот товар и сам магазин. #Доставка в Тамбов около месяца ✈ Трек номер отслеживался. Всем вдохновения и приятных покупок !!!