SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платье очень красивое ,выглядит дорого-богато )очень подчёркивает талию .
Sukienka jak ze zdjęcia, lepiej wziąć rozmiar mniejszy , polecam !!!
magnifique comme sur la photo livraison rapide je recommande
The dress is amazing!! The material is soft and thick, just as beautiful as the photos. I ordered an XL, it doesn’t fit me on the back, I can’t zip it, but thats because I have to lose weight :(. I recommend it absolutly fabulous. Thank you
Платье огонь, выглядит очень дорого. На тип фигуры: Песочные часы смотрится очень сексуально! Доставка была молниеносной! Самая быстрая моя доставка с али, активно покупаю множество платьев и вещей на данном сайте с 2017 года, но такой доставки ещё не было, она заняла 4 дня, после оформления заказа. С продавцом, кстати не общались. Выдача на кассе в пятерочке очень удобно. Мои параметры: вес 56 кг, рост 160 см, объём груди 86см, объём талии 65 см, объём бёдер 93 см - размер М подошёл идеально. Чуть позже дополню отзыв фотографией. Спасибо продавцу! За такие деньги это платье подарок! А смотрится оно дорого!
molto bello e arrivato in pochissimo tempo!
gorgeous dresses . i loved them so elegant and beautiful . the green is beautiful , looks amazing on my skin tone , it fits nicely . the bottom is a bit short maybe ill add a piece of fabric for some more closer . i totally recommand . fast shipping ordered 16.6.2021 and recieved 24.6.2021
These dresses are beautiful no doubt. I had initially ordered 2(different colours) in Large ( I wear a 12 dress) and they arrived very snug and unfortunately didn’t fit ; zipper wouldn’t go all the way :( . I then again ordered for XL ( and they fit just like the L ; seemed exactly like the L ) . I’m still giving the store a 5 star because the dresses are beautiful, good material and fast shipping.
Trop belle j’ai trop hâte de la porter livraison rapide
É lindoooooooo recomendo
Плате выше всяких похвал. Стройнит, подчеркивает все нужные места.
dress is good but the size small , I wear M and I ordered L it's very small for me.
increíble, brutal. buena calidad y el vendedor supervisión amable. Le dije que necesitaba el vestido lo antes posible y el mismo día me lo enviaron. increíble todo. enamorada
ameiiiii. qualidade incrível
очень классное платье!! Хорошая ткань, доставка оказалась быстрой, успело к мероприятию!! Спасибо продавцу)
Love this dress! Great quality and fit!
קצת גדולה אבל מאוד אכןתית