SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платье заказала 2 февраля, должно было прийти к 14 марта( хотела к дню рождения),товара не было ,пришлось открыть спор.продавец отвечал на сообщения,что заказ в пути.. пришло 23 апреля (( ооочень долгая доставка Само платье нормальное,в талии складки,надо ушивать. Вообщем ни какой радости от покупки
Espetácular
Material is stretchy. Very beautiful.
Отличное платье
спасибо, быстрая доставка, отвечает заявленному качеству
платье шик
The dress is beautiful! I'ts very good quality, materiał is elastic. I ordered XS. It's a Little too long for me (165 cm height+8cm shoes), and could be tighter in waist ( i have 67 cm) but It's still ok. Comunication with store is perfect, and dress came extra quickly. Recommend!
Платьем довольна! Плюсы: плотная ткань, при этом хорошо тянется, не просвечивается, силиконовые вставки на бюсте ( можно носить бел лифа) Минусов не нашла.
Впечатление ваууу очень крутое платье , все оценили
Super
Шикарное платье для фотосессии! Тяжёлый трикотаж. Не очень плотное, поэтому швы от белья могут быть видны, как и недочёты фигуры. В лифе были вшиты чашки. Я распорола ткань изнутри и вытащила их. Отпаривать легко, мнется не сильно. Мои параметры: 84-66-97, рост 161см. Сидит идеально.
Zamówienie doszło do mnie w 12 dni (mieszkam w UK). Sukienka ma miły materiał i prezentuje się pięknie! Wzięłam rozmiar M, wygląda dobrze, ale myślę że S byłoby bardziej przylegające do ciała. Polecam! ❤️ The dress was delivered to me in 12 days (I live in the UK). The dress have a very nice material and looks great. I took a size M and I feel good. But I could have taken the S, it would have been more suited. Recommend! ❤️
Доставка в Сургут за 10 дней в Пятёрочку ! Продавец отправил товар в день заказа.Платье потрясающе . Заказом очень довольна . Брала на фотосессию. Ношу размер М, заказала S, сидит отлично. М был бы большеват
Очень красивое платье, отлично тянется, молния хорошо расстёгивается) чашечки вшиты в платье, так что можно без лифа одевать смело) дошло очень быстро)
Magnifique !!!
Ordered 01/01/2020. Arrived 14 /01/2020. Took 2 weeks. As described. Size small. My waist is 32 inches. I'm really short (142cm/ 4'8). Bust, I wear cup c. Follow @cece_sky_nyanda
Качество супер.
Espectacular
Excellent
Любимой очень понравилось платье, село отлично! Спасибо!
Спасибо магазину! Отличное платье для праздника и фотосессии.
lycra gruesa
Красивое, но мне пока маловато . для него нужна идеальная фигура и не большая грудь.
платье не такое яркое как на фото.заказывала L,Подошло по размеру.ношу 38-М. Вставки в области лифа буду снимать,отпарывать.т.к.у меня широкая грудь,только все портят.и в области груди выточки слишком высоко,надеюсь,вкладки сниму,все будет ок.для фотосессии нормальное платье.своих денег стоит.
el vestido es realmente bello,muy barato para lo que es, gran estilo elegante perfecto, le daría más de 5 estrellas a este producto, entrega en menos de dos semanas a Canarias, recomiendo 100 por cien sirve para bodas y demás celebraciones muchísimas gracias