SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
платье очень красивое и элегантное
платье село лучше, чем я ожидала! заказывала на свадьбу плдруги, надену один раз скорее всего)) немного кривоват вырез декольте, но это не стльно страшно
Красивое платье, но имейте ввиду что материал такая тонкая тянущаяся синтетика, не плотная ткань. Обязательно понадобится антистатик и бесшовное белье. Корсет хороший, все отлично прошито, мерки как в описании товара. В груди очень много места (хватит даже на грудь С), корсетом затянула но все равно при движении было заметно свободное пространство в груди.
Really nice dress just the quality is what u pay for but very similar even a little better than the babyboos dress.
красивое платье, цвет очень понравился 💔 на рост 177 и с каблучками - длина идеальная. надо будет отпарить, нормально корсет сзади затянуть, но и без этого смотрится хорошо)
I’m absolutely delighted with the dress and the collaboration. The experience was fantastic, and the quality of craftsmanship is exceptional.
Es muy bonito lo q me dices urda pequeño
I loved the dress but the fact that they took their time after New Years to send the item made me not want to buy from them. I ordered this dress and some heels from another company same location both and they both left for the New Years holiday that they celebrate and I got my heels on time because they sent it the day after the holiday and this company waited until I asked the AI agent to let them know to expedite this because I ordered it with enough time to get it and they pushed it so far that I got it today… 5 days later from when I originally needed it for. I am disappointed in their service.
שמלה יפה מאד הצהע מהמם ויושב בול הגוף
Es hermoso se ajusta muy bien
It’s perfect
Шикарное платье, очень красивый цвет в жизни, выглядит дорого! Длина идеальна для высоких девушек! У меня рост 176см, ОГ-80, ОТ- 64см, ОБ- 90см - подошел размер S, но в бедрах в притык. Очень удобно, что корсет можно затянуть. Спасибо за быструю доставку!
Обалденное платье, размер в размер, конечно для груди побольше, но с удобным лифом все отлично В наборе не было перчаток, возможно и не должно было быть, но в целом все понравилось
прекрасное платье! заказала свой же размер, оказалось идеально. длинное, ткань приятная. очень довольна покупкой! от платья в восторге
бещумно красивый цвет 83-67-97 размер М подошёл
очень красивое платье
Está hermoso!! Queda pegadito, talla lo pedí M
очень красивое платье, как на картинке, просто идеальное
They look and feel amazing, we expected the material to be stiff but its very stretchy and comfortable🥰
сначала я заказала размер «М», хотя ношу «S». Полагаясь на отзывы и размерную сетку, она не верная. Берите свой размер, не больше ни меньше. Платье очень красивое и цвет просто роскошество!🔥 Я даже два раза перезаказала, на размер меньше (уж настолько мне понравилось это платье)
Платье отличное, очень приятная ткань, цвет потрясающий, очень хорошо тянется. Очевидно лучше подойдет девушкам с хорошей фигурой, но я довольна)
невероятно классное платье! Потрясающий цвет! Выглядит очень красиво! Я очень долго сомневалась по поводу этого платья и беспокоилась насчёт размера и подойдет ли оно мне. Так как я выхожу за рамки стандартных размеров. Но это платье я надела с легкостью и оно мне подошло) поэтому девочки размеров l-xl берите это платье себе на заметку. Красиво держит грудь благодарю корсетной части платья. И в принципе отлично смотрится по фигуре.
доехало за 12 дней, невероятно красивое! минус размерной сетки, она неверная прикреплена, выбрала самый большой размер, но можно было и М заказать (94-66-104). сзади можно затянуть корсет, удобно. в комплекте перчаток нет, только платье и шарф
Love the product ! Fairly quick delivery. Thank you so much !
Really speedy delivery - good product