SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fleepmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fast shipping. This is a dress, not a skirt set. At 44 Dew size ideally sat m. It's a pity that shines through.
Beautiful, exactly like the pictures...I can’t wait to wear the dress! I love it...
The dress had some small spots and there was a terrible smell of an old rag
I can surely say, that this is one of the best stores! High wuality dress with very fast delivery! Thabk you
The dress os beautiful . Unfortunately the dress is a bit big Eventhough I usually buy s-xs and i took Xs to be sure since China size is usually smaller , not bigger and for this model i Wanted to be sure that it will fit perfectly. But the dress deservs 5 stars
The dress is just like the picture even more better but it was to small a m didnt fit me
Very beautiful dress, just like the photo, the store quickly sent the parcel, came in 3 weeks
The dress is chic, all as in the description. The village is perfect. Track tracked, thanks to store
Gorgeous...
Definitely 5 Stars!!! Seller, I thank you!!! It probably came for 1,5 weeks!!! To Russia, Salekhard!!! The size approached. My height is 155, weight is 54. Size 42-44 usually buy. I will order and hope for the same excellent service! I recommend this store!!!
At OG 87 ordered s, well, Pts big in the chest .. You need to suture, because. The chest falls out, the strap falls... Uncomfortable will be .. The silicone strap is generally awkward and cheap looks .. In general, the dress is good, spectacular, but with the top will have to work...
I read reviews about the fact that the dress is large in the chest and ordered the size m instead of L. In the end, little in the chest-in volume. On the Cup (I have e) everything is fine, but on the back in the chest area barely agreed, it is impossible to breathe. Parameters 103-76-100, at the waist and the Pope sits perfectly. The growth is 169 long, will go to tall girls. It came in two weeks in the tent, a little crumpled
Beautiful, quality but challenging fabric. He sent very fast. I love it.
Size M ideally approached the chest at 95, waist 72 and hips 96.
Excellent dress, nothing superfluous does not stick out. The material is neoprene, so it is hot enough, not suitable for summer holidays. Hips 102 cm, bust 99 cm. The dress was great a little in the bust, but on the hips the village is excellent.
All as in the photo, excellent quality everyone is happy, except the lock very bad works
Thank u! great dresses. ordered red and white versions n they fit so well. material is like neoprene scuba suit material. it sits at ankle for me 1.52cm but I may shorten it.
Waoooo this is too beautiful a thousand stars for the store Thank you very much. Excellent service very fast
It takes less than 15 days and the quality is great.
The dress surpassed all expectations) the store just helped, prompted) and the dress came straight in time) later I attach the photo
Beautiful very. Everything came up, XS, at 44. Just!!!! Very satisfied
On the size of the top 75b and waist circumference 70, hips 94 ordered Xs. The top barely buttoned, the cups came up and in the hips is also normal. But it was necessary to take S.
Very good dress. Good fabric. Looks like the pictures. Very good store. Recomended. Tks
maravilhoso
Everything is super! Dress fire!!! Very beautiful!